1. GENERAL
1. These Terms and conditions (“T&Cs”) incorporate, and should be read together with our agent’s terms or regulations, which you can obtain from the point of purchase from the official ticket agents (TicketLoop). Your possession of this ticket constitutes your acceptance of these T&Cs.
2. “LOOPFEST”, “Us”, “We”, “Our” means LOOPFEST Ltd and/or its representatives, employees and subcontractors
3. We reserve the right to implement restrictions/conditions before and during the Event to ensure it is safe. You must comply with any and all reasonable instructions given to you by Event staff and stewards and you may be refused admission or evicted without a refund if you fail to comply.
4. We reserve the right to refuse admission or to remove any person from the site, without refund, for reasons of public safety (including for crowd surfing or moshing, or failure to comply with any measures put in place to combat the spread of Covid-19), any unacceptable behaviour likely to cause damage, nuisance or injury, or for any breach of these T&Cs.
5. Tickets are for the Event and any billed Artists and attractions may be subject to change.
6. No trading or promotional activity is allowed within the site without Our prior written consent. Any unauthorised traders will have their goods confiscated (including any goods with the unauthorised use of the LOOPFEST logos) and not returned and may face eviction from the Event.
7. By entering the site, you give your express consent to your actual/simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time, including CCTV, filming for crime management or security purposes and/or for marketing.
8. No unauthorised buses, coaches or vehicles of any kind will be allowed on site.
9. Mobility scooters must be declared in advance to the access team. You will be asked to sign a condition of use disclaimer outlining what is expected as safe use of mobility scooters one a busy festival site
10. Warning: exposure to loud and excessive music may be damaging to your hearing.
11. Pyrotechnics, lasers, smoke machines, strobe lighting and special effects may take place during some performances.
12. These T&Cs are subject to change from time to time in our sole discretion and We will notify you by posting the amended T&CS to the Event website. Please check the FAQs section regularly for changes and to ensure you have up to date information as you are bound by these terms and conditions. If you purchase a ticket after any amendment to these Terms, you agree to be bound by the updated version of these Terms.
13. We shall have no liability for any loss, injury, illness or damage to any person or property sustained at the Event howsoever caused (including by Us and Our agents) in any circumstances unless caused as a direct result of Our negligence and that which cannot by law be excluded or limited. Any personal property brought to the Event is at your own risk.
14. LOOPFEST accepts no responsibility for goods or services purchased from third party traders.
15. The marks, LOOPFEST and the LOOPFEST logo, are registered United Kingdom and European Community trademarks and may not be used without the express written permission of LOOPFEST Ltd
16. These T&Cs are governed by English Law and any dispute arising out of or in connection with these T&Cs shall be subject to the exclusive jurisdiction of the English courts.
2. REFUNDS
1. Refunds are only considered if the Event is (i) cancelled in full and not rescheduled (if the Event is partially cancelled your refund will be a proportionate partial refund) or (ii) materially altered which is a change (other than a rescheduling) which, in Our opinion, makes the Event materially different to the Event that ticket purchasers, taken generally, could reasonably expect. The following are not deemed to be ‘material alterations’: changes to the Event line-up; adverse weather conditions; changes to individual artists, bands or band members; curtailment of the Event where the majority of the Event is performed; and delays to starting a performance or the Event or (iii) by special exception determined by LOOPFEST in its sole discretion. Any refund requests must be made by the original purchaser of the ticket.
2. Refunds of any booking fees per ticket or per order fees are subject to the terms and conditions of the point of sale.
3. Refunds must be requested from the point of purchase, no later than three months after the Event.
4. Personal arrangements relating to the Event including, but not limited to, travel, subsistence and accommodation are at your own risk and We shall not be liable for any losses incurred from personal arrangements or wasted expenditure beyond the ticket refund.
5. We reserve the right to make alterations to the time, date, duration and venue of the festival in the event of unforeseen or other circumstances, including (but without limitation) Force Majeure, safety and security concerns or decisions from authorised persons or other competent authority.
3. TICKETS AND WRISTBANDS
1. It is prohibited to resell tickets for the Event, except where resold using the official resale platform of TicketLoop, in accordance with TicketLoop’s resale terms and conditions. Adding your ticket to the resale allows other customers to buy your ticket securely. Once resold, the original ticket is cancelled, you are notified and refunded the full ticket cost minus the booking fee, delivery and Ticket Plan (if purchased). Ticket resales will only become active once the event is sold out.
2. Tickets purchased from unauthorised sources may be rendered invalid and admission refused. Only wristbands issued by the Event in exchange for a valid ticket are valid for entry. The ticket holder is responsible for their tickets until it is exchanged for a wristband and then responsible for their wristband for the duration of the event
3. Tickets must be exchanged for a wristband on first entry at a wristband exchange. Wristbands are strictly non-transferable and will be invalid if removed, tampered with, transferred or resold. Wristbands must be worn at all times for the duration of the Event.
4. Tickets for this Event have a unique barcode which will be scanned on entry and if found to be duplicated, either in error or for fraudulent gain, only the first instance of the ticket scanned will be admitted regardless of original ownership. Customers may be prosecuted if found to have deliberately duplicated and resold tickets for fraudulent gain.
5. The name on your ticket must match your ID. After initial purchase, the ticket name can only be updated by contacting TicketLoop Customer Services and paying an amendment fee. The ticket holder name may be updated a maximum of two times. If you purchase a ticket from a friend, you must ensure that they update the name on the ticket. Tickets without a genuine name will not be allowed entry
6. If you have obtained your ticket in breach of these T&Cs and/or if you breach any of these T&Cs then your ticket/wristband shall be void, and all rights conferred on you or evidenced by such ticket/wristband, shall be void. If you seek to gain entry to the Event using a void ticket or wristband then we reserve the right to refuse you entry or evict you from the Event and you may be liable to legal action for trespass. Void tickets/wristbands are non-refundable
7. Tickets/Wristbands cannot be used as part of any marketing, media or sales promotion, without the prior written consent of Loopfest.
8. Loopfest will not issue duplicates for lost or stolen tickets or wristbands. Tickets & wristbands remain the property of Loopfest until the Event closes
4. PERSONAL ASSISTANT TICKETS
1. Personal Assistant (PA) tickets must be agreed in advance on receipt of relevant proof of eligibility, the PA will receive an e-ticket in their name and must provide valid ID on entry.
2. Personal Assistants must be over 18 to accompany an adult ticket holder.
3. One Adult Festival Entry ticket must be purchased before a PA ticket can be added to the order.
4. Applications for PA tickets close on 1st May 2024.
5. DAMAGE/LOSSES
1. Loopfest does not accept any liability for personal or property damages, losses (including surrendered items), injuries or illness sustained at this event – other than caused as a result of our negligence. Attendance at this Event is at your own risk.
2. We may prosecute you if you cause damage to the site, the site infrastructure, or cause harm to any other person at the Event and/or site.
3. Climbing onto any structures at Loopfest is strictly prohibited and Loopfest will not be responsible for any injuries sustained as a result.
6. GATE SEARCHES AND PROHIBITED ITEMS
1. Loopfest runs a rigorous search operation at the gates, and you should expect to be searched on entry. This may include clothing/bag searches at the gates, onsite or when leaving. Please note that intimate body searches can only be carried out by the police.
2. Loopfest has a No Drugs Policy regarding the possession, use or sale of illegal drugs. This includes Nitrous Oxide and all other products banned under the New Psychoactive Substances Act 2016.
3. CBD – In order for the security staff at the gates to determine whether a bottle of oil is CBD, and therefore legal, we require for the bottle to be sealed (and never to have been previously opened), and a commercially labelled product that clearly displays the CBD and THC content information. At the entry gates, if the product has been previously opened, fails to display the content information, or is suspected by the search staff of being any substance other than CBD, security staff may treat it as a contraband item, and confiscate it. Within the festival site, security will be looking at the content information to determine legality.
4. Our policy on CBD reflects the current national approach, however, it is important to note that Government departments are currently reviewing these products, and if there is any change in the regulations, Loopfest’s position will by necessity change accordingly. Any such changes will be communicated via our T&Cs and on our website, so if you plan to bring CBD to the festival, you are advised to check our website prior to the event for any updates.
5. Prescribed medication should be declared before entering the search and entry points. Medicine should be in its original packaging and the ticket holder must bring a copy of their prescription in their own name.
6. Loopfest has a zero tolerance policy regarding paint spray cans and marker pens.
7. Additional prohibited items include: knives (including locking knives); sound systems; glass bottles (EXCLUDING make-up and perfume); fireworks; explosives; BBQs; smoke and gas canisters; air horns; flares; weapons or potential weapons; laser devices; unofficial drones and UAVs; sky lanterns; paraffin lamps, candles, generators, chemical toilets (except where fixed within live in vehicles), unofficial hi-visibility clothing/tabards, open bottles of any kind of liquid that can be consumed, e-scooters.
8. No animals, other than assistance dogs, are permitted on site. Assistance dogs must be declared in advance to the access team who, once approved, will provide an authorisation letter to be shown on the search and entry points.
9. This list is not exhaustive, Loofest reserves the right to confiscate any potentially harmful items or substances at our discretion. Please be aware that work tools, ladders, 2-way radios etc can be deemed a potential security breach and Loopfest reserves the right to confiscate such items on entry to the car parks or festival gates. Please check your vehicle before packing and remove any items that can present a safety or security risk.
10. At the search and entry point, ticket holders will be given the opportunity to give up (AMNESTY) prohibited items in their possession prior to search. Once passed the Amnesty area, any person found in possession of prohibited items may be refused entry or evicted, and will have the item confiscated, and not returned.
11. In accordance with Smoke Free Regulations, Loopfest venues are designated No Smoking areas (this includes e-cigarettes). Failure to comply with these regulations and event signage may result in ejection.
12. E-cigarettes are no allowed. E-cigarette liquid is only allowed if it is sealed and easily identifiable. If it can’t be identified or the seal is broken, it will be confiscated.
13. No alcohol may be brought on site.
14. Signs or materials displaying discriminatory, derogatory or offensive messages, slogans or images are not permitted.
7. AGE POLICY
1. Challenge 25 operates on all gates as well as all bars. If you have purchased an adult ticket and are fortunate enough to look under the age of 25, you will be required to provide ID that proves your age. If you cannot provide ID that is valid and in date, you will be refused entry into the festival site.
2. Accepted ID includes: photographic driving license, proof of age card with PASS hologram or a passport. Photocopies will not be accepted.
3. ID checks will be carried out at the entry gates for anyone who looks under 18 years old.
8. MEDIA POLICY
1. By entering the festival site you agree to grant the Festival permission to use your image in any publicity, marketing or promotional materials.
2. Filming and Photography is allowed throughout the public site for personal use, we ask that you do it respectfully and to observe data protection law. Photography and filming for commercial purposes can only be undertaken with the prior written approval from Loopfest and you must not sell any photography or moving images from the Festival for commercial or other gain.
3. Anyone using cameras or filming equipment (including all mobile devices) is expected to be courteous to their fellow festival attendees, and ask permission before taking any up close shots.
4. Permission from a parent or guardian must be granted before photographing any children.
5. If you are found to be using films / photos to make a profit onsite, your equipment may be confiscated and you run the risk of being ejected from the festival immediately.
6. If you are found to be taking personal photos or video against a person’s wishes for purposes of harassment or sexual exploitation, or in breach of laws e.g. upskirting, footage and equipment will be confiscated and you will face eviction or arrest.
7. Photographs or moving images taken at Loopfest cannot be included in any sponsored programme or in any form of advertising without specific approval.
8. Photography is restricted or prohibited in certain areas: welfare and medical areas, the main entry gates, security and police compounds and all backstage areas.
9. Unauthorised filming or recording in any of the artist performance areas is strictly prohibited without prior consent. We may agree to specific broadcast or filming requests where the content and the end usage is pre-agreed. Each request will be looked at on a case by case basis by the press team
10. No broadcaster or filming company may record any performances without Loopfest’s and the artists and record label’s prior permission.
11. The unauthorised use of drones is strictly prohibited. No broadcaster or filming company may use film with drones. This is not allowed on site before, during or after the Festival.
9. SOCIAL MEDIA & OTHER COMPETITIONS
1. For competitions run by Loopfest, to qualify for the draw, each entrant must follow the instructions on the specific competition.
2. All entrants MUST be 18 years or over.
3. Each person is only entitled to one entry.
4. The competition closing date is final, and no further entries after this date and time will be counted.
5. The winner will be contacted by a member of Loopfest staff within 28 days of the competition closing.
6. The winning prize is not refundable, non-exchangeable and non-transferable.
7. The winner must claim the prize within 7 days and provide us with their full name, email address and postal address.
8. The winner will be picked by a member of Loopfest staff, the judges decision is final
9. Loopfest reserves the right to cancel this campaign and draw without prior notice.
10. Loopfest staff and relations are not eligible to win competitions run by Loopfest.
11. Any competition that runs in any other media is subject to the terms and conditions provided or to which you are referred to at the time of entering the competition.
12. Tickets provided as prizes in competitions (whether by Loopfest directly or by a partner) are for use on the year stated and may not be transferred to a subsequent year unless in case of festival cancellation, in which case they will be rolled on to the following year.
If you have any queries on any of the above terms and conditions please get in touch with us directly via hello@loopfest.co.uk
Information about how we use your personal data can be found in our privacy policy