Access
Access is extremely important to us and we believe all events should be accessible for everyone to enjoy. However, due to LOOPFEST being held in multiple venues across Shrewsbury, many of which are old buildings we can’t guarantee access to all events. We have a page for each venue that explains access available.
GENERAL ACCESS INFO
SHREWSBURY CASTLE
Shrewsbury Castle is an accessible venue on one level with accessible toilets available on the inside of entrance.
ST. MARY’S CHURCH
St. Mary’s Church is an accessible venue on one level with accessible toilets available near the entrance.
THE SQUARE
The Square is an open area in the centre of Shrewsbury Town Centre. Closest accessible toilets are at the Old Market Hall and Shrewsbury Museum (until 4pm) then we suggest using one of the local bars or Shrewsbury Unitarian Church (until 7pm).
For accessibility enquires, please use this form and a member of our team will answer you as soon as possible.
SHREWSBURY CASTLE
Seating can be provided on request. If you have difficulty standing and queuing please use this form to arrange early entry.
SHREWSBURY CASTLE
There are general parking spaces on Castle Street. We suggest drop off at Shrewsbury Railway Station which is on ground level, will be free from fast moving traffic and is just a short walk up to the Castle.
SHREWSBURY CASTLE
Shrewsbury Castle is an accessible venue on one level with accessible toilets available on the inside of entrance.
ST. MARY’S CHURCH
St. Mary’s Church is an accessible venue on one level with accessible toilets available near the entrance.
THE SQUARE
The Square is an open area in the centre of Shrewsbury Town Centre. Closest accessible toilets are at the Old Market Hall and Shrewsbury Museum (until 4pm) then we suggest using one of the local bars or Shrewsbury Unitarian Church (until 7pm).
SHREWSBURY CASTLE
Given the nature of the venue, we would discourage customers from bringing assistance dogs with them during shows and busy periods.
ST. MARY’S CHURCH
Given the nature of the venue, we would discourage customers from bringing assistance dogs with them during shows and busy periods.
THE SQUARE
Assistance dogs are welcome in the the Square.
Customers with accessibility difficulties who need a full-time assistant in order to attend an event are eligible to purchase 2-for-1 tickets, in order to bring a personal assistant or carer to the event at no extra cost.
To apply for a 2-for-1 ticket, please book a standard entry ticket and then email proof of eligibility using this form. We accept the Access Card as proof of eligibility and will provide the stated assistant tickets for that card.
For customers with difficulty accessing visual information, this website is designed to be accessible. You can also contact LOOPFEST by telephone from Monday to Friday between 10am and 2pm. Contact telephone number is as follows:
For customers with difficulty accessing audible information pre-visit feel free to use type talk to get in touch or any of the other communication methods via our website.
To access LOOPFEST venues, please order a wristband through the TICKETLOOP website and then send proof of entry via this form.
Any of the below are accepted, in addition, we will review an application without these forms of evidence on a case-by-case basis.
Frontpage of DLA / PIP
Frontpage of Attendance Allowance letter
Evidence that registered severely sight impaired
Recognised Assistance Dog ID card
Once your request has been received and approved we will email you back with further information as to how your personal assistant ticket will be issued.
If paying at a box office, disabled customers will have to pay for entry but their personal assistant will not.
We currently do not offer any audio enhancement systems although this is something we are exploring along with means of improving access to performances for anyone with an access requirement including deaf and hard of hearing, learning disabilities and autism.
We welcome audience members who need to be in possession of medicines, food, or drink to manage a medical condition, or medical equipment. Please contact us if you have any concerns. In the event of a medical emergency, please contact either security or venue staff.
We do not employ strobe lighting in the venues although some stage lighting does include flashing programmes.
We welcome all feedback, positive and negative in regard to our access provision so please let us know how we are doing by talking to one of our team
or, if preferred contact us via the form below.
